{"id":31849,"date":"2024-10-28T16:00:50","date_gmt":"2024-10-28T16:00:50","guid":{"rendered":"https:\/\/pilotwings.pt\/warranty-and-repair-request\/"},"modified":"2026-03-05T19:05:36","modified_gmt":"2026-03-05T19:05:36","slug":"warranty-and-repair-request","status":"publish","type":"page","link":"https:\/\/pilotwings.pt\/en\/warranty-and-repair-request\/","title":{"rendered":"Warranty and Repair Request"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]<\/p>\n<h1>Warranty and Repair Request<\/h1>\n<p>Understand what to expect and how to proceed in the event of any issue with your product \u2014 whether within the warranty period or requiring an out\u2011of\u2011warranty repair. It is important to note that warranties are the responsibility of the manufacturers, not the store.<br \/>Some manufacturers do not cover transport costs, meaning these may need to be paid by the customer.  <\/p>\n<p>How products sold by PILOT WINGS fit into the consumer rights framework<\/p>\n<p>Learn how the products sold by PILOT WINGS \u2014 through its online store or physical retail locations \u2014 reach you, and how your legal consumer rights apply throughout the product cycle, namely those arising from Decree\u2011Law no. 84\/2021 of 18 October (\u201cDL 84\/2021\u201d), which regulates consumer rights relating to the sale of goods, digital content, and digital services, transposing Directives (EU) 2019\/771 and (EU) 2019\/770.<\/p>\n<p>PILOT WINGS does not manufacture any of the products it sells. Instead, PILOT WINGS acquires these products directly from the manufacturer or from a wholesale distributor. <\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-24530 size-full\" src=\"https:\/\/pilotwings.pt\/wp-content\/uploads\/2024\/10\/ciclo-do-produto.gif\" alt=\"\" width=\"1200\" height=\"732\"><\/p>\n<p>*If different from PILOT WINGS &#8211; it may not exist if the importer is PILOT WINGS.<\/p>\n<p>As a consumer, the legal rights of PILOT WINGS customers exist and may be exercised not only against PILOT WINGS, but also directly against the Producer (under DL 84\/2021, \u201cthe manufacturer of goods, digital content or digital services, the importer of goods into the European Union, or any person who presents themselves as the producer by indicating, on the goods, their name, brand, or trademark\u201d) and\/or the Producer\u2019s Representative (under DL 84\/2021, anyone acting \u201cas the commercial distributor of the producer and\/or as an authorised after\u2011sales service centre\u201d).<\/p>\n<h2>Warranty<\/h2>\n<p>The products sold by PILOT WINGS through its online store and physical retail locations are covered by the legal warranty regime, as specified in Section 1 below (LEGAL WARRANTY).<br \/>Before purchasing any item, please keep in mind the following points described on this page: <\/p>\n<ul>\n<li>\u2022 PILOT WINGS is solely a distributor<\/li>\n<li>PILOT WINGS does not manufacture the products it sells. They are purchased by PILOT WINGS from the Producer for resale to customers.<\/li>\n<li>\u2022 At the moment of sale, PILOT WINGS transfers the Producer\u2019s warranty to the Customer<br \/>The warranty applicable to the product is the warranty provided by the Producer\/manufacturer.<\/li>\n<li>\u2022 Some products come with a warranty period longer than the legal requirement<br \/>The legal warranty period is 2 or 3 years from the date of delivery to the consumer.<br \/>Once this legal period ends, any warranty claims must be handled directly between the Customer and the Producer. <\/li>\n<li>\u2022 Some products may have only a 1\u2011year warranty<br \/>If in doubt, please contact us before making a purchase to confirm the warranty period for the item you wish to buy. <\/li>\n<li>\u2022 For installation or usage difficulties<br \/>Begin by ensuring you are following all instructions in the manufacturer\u2019s user manuals. If the issue persists, contact the Producer\/Manufacturer directly or reach out to our customer support team. <\/li>\n<li>\u2022 For <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> (Return Merchandise Authorisation) requests<br \/>PILOT WINGS undertakes to make every effort to ensure your product is replaced as quickly as possible.<br \/>However, the Customer must understand that the process does not depend solely on PILOT WINGS.<br \/>All products received as <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMAs<\/a> are inspected and dispatched as quickly as possible. After this point, the process becomes the responsibility of the Producer\/Manufacturer or the authorised technical service provider.  <\/li>\n<li>No caso de produtos descontinuados, a troca poder\u00e1 ser feita por um produto equivalente ou superior ao atualmente em comercializa\u00e7\u00e3o, no entanto, esta troca \u00e9 exclusivamente da responsabilidade do Produtor \/ Fabricante. Mediante op\u00e7\u00e3o do Cliente, poder\u00e1 igualmente ser efetuada nota de cr\u00e9dito para que o cliente possa adquirir posteriormente outro(s) artigo na(s) nossa(s) loja(s); <\/li>\n<li>\u2022 <a style=\"color: #0000ff\" href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> requests must be submitted through the online form<strong><a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\"> <span style=\"color: #0000ff\">https:\/\/pilotwings.pt\/en\/rma-form\/<\/span><\/a><\/strong><br \/>Failure to follow the procedures described in that section will result in the product being returned to the Customer, with shipping costs charged to the Customer. <\/li>\n<li>\u2022 Any modification to the original product INVALIDATES THE WARRANTY<br \/>This includes, for example:<br \/>Removal of serial number labels or warranty stickers<br \/>Tampering or alterations<br \/>Incorrect installation<br \/>Missing components<br \/>In all such cases, the <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> will be immediately refused.  <\/li>\n<li>\u2022 No\u2011fault\u2011found or user\u2011caused damage<br \/>If a product is received for repair and no fault is detected, or if the issue is found to have been caused by incorrect use, a fee may be charged to cover logistical and processing costs.<\/li>\n<li>\u2022 PILOT WINGS cannot be held liable for data loss<br \/>PILOT WINGS is not responsible for any partial or total loss of data, programmes, or software installed on products submitted for repair.<\/li>\n<li>\u2022 Collection deadline for repaired equipment: 30 days<br \/>Repaired items must be collected within 30 days of document issuance. After this period, the equipment is considered abandoned, under Article 1267.\u00ba\/1\/a) of the Portuguese Civil Code.<br \/>PILOT WINGS is no longer responsible for its integrity.<br \/>Once the item is officially considered abandoned, the owner must pay a penalty fee of \u20ac5 per day of delay.<br \/>After 3 years from the date of the corresponding document, under Article 1299 of the Portuguese Civil Code, the item becomes the property of PILOT WINGS through usucapion (acquisitive prescription).<br \/>In case of outstanding debt, PILOT WINGS reserves the right to retain all materials in its facilities until full payment is made.<\/li>\n<\/ul>\n<h3>1. LEGAL WARRANTY<\/h3>\n<p>1.1 What Is the Legal Warranty?<\/p>\n<p>If you purchase an item from PILOT WINGS, it may be covered by the legal warranty regime.<br \/>This regime applies only to consumers (a natural person purchasing outside the scope of commercial, industrial, artisanal or professional activity, or where, in the case of mixed\u2011use goods, the commercial purpose is not predominant within the overall context of the purchase and sale contract).<br \/>If the Customer does not qualify as a consumer (for example, if the purchase was made by a company), and where the situation does not fall under any contractual warranty, any request concerning lack of conformity (defect) will be subject to case\u2011by\u2011case assessment by PILOT WINGS and may be refused at its sole discretion.  <\/p>\n<p>Under the law, the consumer is entitled to receive goods in conformity with the contract.<\/p>\n<p>Therefore, whenever a lack of conformity arises within the following period counted from the moment of delivery of the goods to the consumer (delivery to the address indicated by the consumer, in\u2011store collection or installation by PILOT WINGS if contracted):<\/p>\n<p>a) 2 (two) years, if the item is new and was purchased up to 31\/12\/2021;<br \/>\nb) 3 (three) years, if the item is new or refurbished and was purchased from 01\/01\/2022 onwards.<\/p>\n<p>The consumer is entitled to:<\/p>\n<p>(i) Restoration of conformity, through repair or replacement of the goods;<br \/>\n(ii) A proportionate price reduction; or<br \/>\n(iii) Termination of the contract.<\/p>\n<p>PILOT WINGS prioritises the repair of goods that show a lack of conformity (defects).<br \/>Therefore, and unless exceptional circumstances justify a different solution, requests for replacement, proportional price reduction or termination of the contract will only be accepted in the situations strictly required by law.<br \/>In some cases, PILOT WINGS may decide to restore conformity by replacing the item, in which case the consumer will be informed.<br \/>Please note that the consumer is only entitled to contract termination or price reduction in the cases expressly provided for by law.  <\/p>\n<p>1.2 How Should You Proceed If Your Product Shows a Lack of Conformity Under the Legal Warranty?<\/p>\n<p>You must submit a request as detailed in Section 5 (HOW TO SUBMIT A REQUEST) and comply with the applicable conditions described in:<br \/>Section 8 (CONDITIONS FOR REPAIR OR REPLACEMENT),<br \/>Section 9 (CONDITIONS FOR PRICE REDUCTION), or<br \/>Section 10 (CONDITIONS FOR CONTRACT TERMINATION).<\/p>\n<p>1.3 Can I Seek Assistance Directly from the Producer, Manufacturer, or Brand Representative?<\/p>\n<p>The consumer\u2019s legal warranty rights may be exercised either with the manufacturer\/producer or with PILOT WINGS, according to the consumer\u2019s preference.<\/p>\n<p>Handling your warranty claim directly with the Producer \/ Manufacturer may be more convenient and faster, as it avoids intermediaries. Whenever direct assistance from the Producer\/Manufacturer is possible, we recommend this method. <\/p>\n<p>See more information in Section 4 below (DIRECT WARRANTY WITH THE PRODUCER \/ MANUFACTURER).<\/p>\n<h3>2. COLLECT &amp; RETURN WARRANTY<\/h3>\n<p>Without prejudice to the Legal Warranty, PILOT WINGS offers Customers \u2014 who choose to subscribe to it \u2014 the Collect &amp; Return Warranty.<\/p>\n<p>This warranty is valid only for equipment assembled or configured by PILOT WINGS and clearly identified as such on the website and on the purchase documentation.<\/p>\n<p>This type of warranty is valid for two years from the date of purchase.<\/p>\n<p>It includes collection of the equipment when faulty and delivery back to the Customer\u2019s address after repair.<\/p>\n<p>To activate or use this warranty, the Customer only needs to contact PILOT WINGS via the RMA form at <strong><a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">https:\/\/pilotwings.pt\/en\/rma-form\/ a<\/a><\/strong>nd provide the purchase document number.<\/p>\n<p>During the repair process, PILOT WINGS is not responsible for any customisation of the equipment and\/or any data stored inside devices with memory.<\/p>\n<p>If the product is no longer under warranty, the Customer must bear the transportation costs (\u20ac40) and the repair costs, as per the provided estimate.<\/p>\n<p>The warranty does not cover any malfunction or defect related to software.<\/p>\n<h3>3. WARRANTY \u2013 SERVICE PROVISION \/ REPAIRS<\/h3>\n<p>If a product purchased on or after 01\/01\/2022 is repaired for lack of conformity within the legal warranty period, the repaired product benefits from an additional 6\u2011month warranty per repair, up to a maximum of 4 repairs.<\/p>\n<p>If the repaired product was purchased up to 31\/12\/2021, it retains the original 2\u2011year legal warranty from the initial delivery date to the consumer, plus the period during which the consumer was deprived of use of the product (i.e., the time it spent with PILOT WINGS and\/or the supplier\/manufacturer for technical analysis, repair, or awaiting replacement). <\/p>\n<p>In all other cases, the repair warranty period is 90 days from the date the service is completed, and it applies only to the parts replaced (this limited warranty does not affect the consumer\u2019s statutory rights).<\/p>\n<p>In all scenarios, repair warranty does NOT cover:<\/p>\n<p>Physical damage (broken\/damaged\/corroded\/bent equipment, etc.);<\/p>\n<p>Improper use, damage caused by drops, negligence, fire, water, electrical surges, atmospheric disturbances, etc.;<\/p>\n<p>Damage caused during transportation carried out by the Customer or third parties acting on their behalf;<\/p>\n<p>Use of accessories or consumables inappropriate for the equipment in question;<\/p>\n<p>Cases where the equipment has been subject to technical intervention using labour or parts external to PILOT WINGS;<\/p>\n<p>Previous repairs performed upon the Customer\u2019s request and under their responsibility.<\/p>\n<h3>4. DIRECT WARRANTY WITH THE PRODUCER \/ MANUFACTURER<\/h3>\n<p>Some brands offer direct warranty\/support to the Customer. Below are the most relevant contacts so that, if desired, you may contact the brand directly to handle your warranty claim. <\/p>\n<p>4.1 Headsets<\/p>\n<p><strong>BOSE Aviation<\/strong><\/p>\n<p>All headsets in the BOSE Aviation range are covered by a warranty between 2 and 5 years.<br \/>As Pilot Wings is merely a retailer\/distributor of these products, you have two options to activate the warranty: <\/p>\n<p>Option 1 \u2013 Activate the warranty directly with the manufacturer<br \/>Follow the instructions in the product packaging and contact BOSE Aviation Service directly:<\/p>\n<p><em>Aviation Division<\/em><br \/>\n<em>Bose Products B.V.<\/em><br \/>\n<em>Gorslaan 60<\/em><br \/>\n<em>1441 RG Purmerend<\/em><br \/>\n<em>The Netherlands<\/em><br \/>\n<em>Tel-1.: +31(0)299-390777<\/em><br \/>\n<em>Email: <a href=\"mailto:aviation_europe@bose.com\">aviation_europe@bose.com<\/a><\/em><\/p>\n<p><strong>Original BOSE Text<\/strong><\/p>\n<p>Bose Limited Warranty Bose Corporation (\u201cBose\u201d) warrants your product against defects in materials and workmanship when purchased directly from Bose or a Bose authorized reseller. This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee. The warranty is valid from the date of retail purchase for a period of 1 year, or in the case of portable PA products, 2 years, and in the case of passive, non-powered loudspeakers and <strong>aviation headsets, 5 years<\/strong>.  <\/p>\n<p>In the case of a covered warranty defect, Bose will at its option: (A) repair the product using new or refurbished parts; (B) replace the product with an equivalent new or refurbished product; or (C) provide a partial or full refund of the original purchase price to you in exchange for return of the product.   <\/p>\n<p>This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, <strong>commercial use<\/strong>, accident, or external causes. Unauthorized repair, modification, or customization of your product voids this warranty. For warranty service on covered defects during the warranty period, contact Bose using the contact information at worldwide.bose.com\/contact for your country\/region. Prior to providing warranty service, Bose may require you to provide proof of purchase details, including but not limited to a receipt or sales invoice.   <\/p>\n<p>This limited warranty gives you specific rights that are in addition to other rights you may have under applicable laws, including your rights against the person who sold the Bose product to you. TO THE EXTENT PERMITTED BY LAW, HOWEVER, THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY BOSE. BOSE DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED (INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALIFY, FITNESS FOR PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT), AND BOSE\u2019S LIABILITY SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE.  <\/p>\n<p>2 \u2013 Submit an <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> with Pilot Wings<br \/>Submitting an RMA request with Pilot Wings (details below) is your second option.<br \/>Our handling of the process with BOSE\u2019s authorised service network may involve a logistics fee of \u20ac40.<br \/>If the equipment is within the warranty period, the item will be collected (from our premises) free of charge by one of the authorised BOSE Aviation service partners.<br \/>If the fault falls outside the scope of the warranty, the case will be treated as a standard repair, and the cost will be provided via a quotation.   <\/p>\n<p>O tempo de assist\u00eancia pode variar conforme as necessidades log\u00edsticas e dos servi\u00e7os em espera na rede de assist\u00eancia autorizada da BOSE Aviation.<\/p>\n<p>The assistance lead time may vary depending on logistics requirements and the workload of BOSE Aviation\u2019s authorised service network.<\/p>\n<p>Steps for Repair (In or Out of Warranty)<br \/>(Information provided by BOSE Aviation and its authorised service partners)<\/p>\n<ul>\n<li>Complete our RMA form: www.pilotwings.pt\/rma\/Preencher o nosso formul\u00e1rio de <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\"><strong>RMA <\/strong><\/a><\/li>\n<li>Send the equipment \u2013 Either directly or indirectly via Pilot Wings.<br \/>Transit time is not counted as repair time.<br \/>(Transport costs apply if the product is out of warranty.  <\/li>\n<li>Repair Process \u2013 Once your headset is received, repairs generally take 10\u201315 working days, depending on complexity, parts availability, and the service queue workload.<\/li>\n<li>Return of Headset \u2013 After repair completion, the headset is returned to the address you provided.<br \/>You will be notified once it is dispatched, and we ensure the return process is smooth and efficient. <\/li>\n<\/ul>\n<p><strong>DAVID CLARK<\/strong><\/p>\n<p>All David Clark aviation headsets are covered by a 5\u2011year warranty.<br \/>Since Pilot Wings is only a retailer\/distributor, you have two options for warranty service: <\/p>\n<p>1 \u2013 Activate the warranty directly with the manufacturer<br \/>(Contact details on the product packaging.)<br \/>Get in touch with David Clark\u2019s authorised European service centre:<\/p>\n<p><em>Avionik Straubing GMBH<\/em><br \/>\n<em>Flugplatz Straubing &#8211; Wallmuhle (EDMS)<\/em><br \/>\n<em>Flugplatzstr. 5 D-94348 Atting <\/em><br \/>\n<em>pho: +49-09429-9424181<\/em><br \/>\n<em>fax: +49-09429-942424<\/em><br \/>\n<em>Email: <a href=\"mailto:josef.breu@avionik.de\">josef.breu@avionik.de<\/a><\/em><\/p>\n<p>2 \u2013 Submit an <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> with Pilot Wings<br \/>Our processing with David Clark\u2019s authorised service partners involves a \u20ac40 logistics fee.<br \/>If the issue is outside warranty scope, it will be treated as a standard repair, and the final cost will depend on the quotation.  <\/p>\n<p>Assistance times may vary depending on logistics and the workload of David Clark\u2019s authorised service providers.<\/p>\n<p><strong>TELEX<\/strong><\/p>\n<p>Todos Headsets de avia\u00e7\u00e3o da Telex est\u00e3o cobertos por uma garantia de 3 anos. Considerando que a Pilot Wings \u00e9 apenas um revendedor\/distribuidor desdes produtos, para acionar a garantia tem duas op\u00e7\u00f5es: <\/p>\n<p>1 &#8211; Aciona a garantia diretamente com o fabricante (informa\u00e7\u00e3o na caixa do equipamento), entrando em contato direto com a assist\u00eancia Adams Aviation Supply Co. Ltd na Europa para obter instru\u00e7\u00f5es de garantia e devolu\u00e7\u00e3o. <\/p>\n<p><em>Adams Aviation Supply Co. Ltd. <\/em><br \/>\n<em>Department: Repair Centre<\/em><br \/>\n<em>Aeropia House<\/em><br \/>\n<em>2 Kelvin Lane<\/em><br \/>\n<em>Newton Road Crawley<\/em><br \/>\n<em>West Sussex<\/em><br \/>\n<em>RH10 9TY<\/em><br \/>\n<em>United Kingdom<\/em><br \/>\n<em>Tel: +44 (0) 1293 459 595 | Email: repairs@adamsaviation.com<\/em><\/p>\n<p>2 &#8211; Aciona um <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> (informa\u00e7\u00e3o em baixo) junto da Pilot Wings. O nosso processamento junto da assist\u00eancia TELEX, tem um custo log\u00edstico de 40 euros. Se tiver uma avaria fora do \u00e2mbito da garantia, ser\u00e1 considerada uma repara\u00e7\u00e3o regular, o valor final est\u00e1 sujeito a or\u00e7amento.  <\/p>\n<p><strong>SENNHEISER<\/strong><\/p>\n<p>Todos Headsets de avia\u00e7\u00e3o da Sennheiser est\u00e3o cobertos por uma garantia de 2 anos. Esta marca fechou atividade na gama de Headsets de avia\u00e7\u00e3o! Mas pode encontrar assistencia nesta empresa:  <\/p>\n<p><em>Roeder ComponentService Center GmbH<\/em><br \/>\n<em>Am Flugplatz<\/em><br \/>\n<em>63329 Egelsbach<\/em><br \/>\n<em>Germany<br \/>\n<\/em><em>Phone: +49 6103 4002 624<\/em><br \/>\n<em>E-mail: Headsets@roeder.aero<\/em><br \/>\n<em>Website: www.roederaero.de<\/em><\/p>\n<p>4.2 R\u00e1dios (entre em contato)<\/p>\n<p>4.3 GPS (entre em contato)<\/p>\n<p>4.4 Smartwatches (entre em contato)<\/p>\n<p>4.5 Rel\u00f3gios (entre em contato)<\/p>\n<p>4.6 Mochilas e T\u00e9xtil (entre em contato)<\/p>\n<p>4.7 Jogos, Legos e Brinquedos<\/p>\n<p>Brinquedos TAP AJ Aguiar<\/p>\n<p>1 \u2013 Aciona a garantia diretamente com o fabricante (informa\u00e7\u00e3o na caixa do equipamento), entrando em contato direto com a assist\u00eancia AJ Aguiar para obter instru\u00e7\u00f5es de garantia e devolu\u00e7\u00e3o.<\/p>\n<p><em>AJ Aguiar \u2013 Centro Assist\u00eancia T\u00e9cnica<\/em><br \/>\n<em>Rua Comendador S\u00edlvio, 450<\/em><br \/>\n<em>4535-032 Lourosa | PORTUGAL<\/em><\/p>\n<p>2 \u2013 Aciona um <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> (informa\u00e7\u00e3o em baixo) junto da Pilot Wings. O nosso processamento junto da assist\u00eancia AJ Aguiar, tem um custo log\u00edstico de 40 euros. Se tiver uma avaria fora do \u00e2mbito da garantia, ser\u00e1 considerada uma repara\u00e7\u00e3o regular, o valor final est\u00e1 sujeito a or\u00e7amento.  <\/p>\n<p>Pedido de repara\u00e7\u00e3o RMA &#8220;Return Merchandise Authorization&#8221;,<\/p>\n<h3>5. COMO FAZER O PEDIDO RMA<\/h3>\n<p>Preencher o seguinte formul\u00e1rio online w<strong><a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">ww.pilotwings.pt\/rma\/<\/a><\/strong><\/p>\n<p>Ir\u00e1 receber um e-mail decorrente do pedido de RMA. Imprima esse e-mail com o n\u00famero de RMA (Numera\u00e7\u00e3o no Assunto do Email) e junte uma c\u00f3pia do documento de venda (fatura); <\/p>\n<p>Embale e acondicione corretamente o produto;<\/p>\n<p>Na embalagem exterior mencione numa parte vis\u00edvel o n\u00famero de RMA (MUITO IMPORTANTE);<\/p>\n<p>Proceda de imediato ao envio (n\u00e3o \u00e9 necess\u00e1rio aguardar indica\u00e7\u00e3o da PILOT WINGS) para a seguinte morada:<\/p>\n<p>PILOT WINGS AVIATION STORE<\/p>\n<p>Aeroporto Municipal de Cascais<br \/>\n2785-632 S\u00e3o Domingos de Rana<\/p>\n<p>Notas:<\/p>\n<p>O envio do e-mail com o n\u00famero de <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> \u00e9 autom\u00e1tico, ter\u00e1 uma resposta da nossa equipa em 72h. Se acha que n\u00e3o recebeu o e-mail, verifique na pasta de correio n\u00e3o solicitado (SPAM). <\/p>\n<p>Caso pretenda fazer uma troca\/devolu\u00e7\u00e3o ou ativa\u00e7\u00e3o de garantia diretamente na nossa loja, ser\u00e1 necess\u00e1rio realizar um pedido de <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a>.<\/p>\n<p>N\u00e3o ser\u00e3o rececionados pela PILOT WINGS RMAs com valores a pagar \u00e0 cobran\u00e7a.<\/p>\n<p>No caso de o produto estar fora de garantia (seja por fim do prazo de garantia, ou de haver poss\u00edveis ind\u00edcios de mau uso por parte do cliente), o cliente. No caso de o produto estar fora de garantia, o cliente fica onerado com os custos de transporte (no valor de 40\u20ac) e repara\u00e7\u00e3o, conforme or\u00e7amento. <\/p>\n<h3>6. CONSULTAR ESTADO DE RMA<\/h3>\n<p>Caso tenha solicitado um pedido de RMA via email, poder\u00e1 pelo mesmo meio solicitar informa\u00e7\u00f5es, para saber o seu estado basta enviar um e-mail para info@pilotwinsg.pt e indicar o n\u00ba de RMA atribu\u00eddo. Tenha em mente que em m\u00e9dia os processos de RMA podem levar entre 30 a 40 dias at\u00e9 estarem totalmente conclu\u00eddos. A PILOT WINGS \u00e9 apenas um intermedi\u00e1rio no processo, sendo que o prazo de resolu\u00e7\u00e3o do problema varia consoante a capacidade de resposta dos Produtores, fabricantes e fornecedores.  <\/p>\n<h3>7. TRATAMENTO DA GARANTIA DIRETAMENTE COM O PRODUTOR \/ FABRICANTE &#8211; MAIOR CELERIDADE E COMODIDADE<\/h3>\n<p>Poder\u00e1 tratar da garantia do seu produto diretamente com alguns dos Produtores \/ Fabricantes que disponibilizam este servi\u00e7o de assist\u00eancia direta. Com este tipo de servi\u00e7o, visto que est\u00e1 a tratar do processo diretamente com o Produtor \/ Fabricante e sem outros intervenientes pelo meio, o processo ser\u00e1 mais c\u00f3modo e c\u00e9lere. Caso o seu produto seja de um Produtor \/ Fabricante que oferece este tipo de servi\u00e7o, recomendamos este m\u00e9todo. Consulte a lista de Produtores \/ Fabricantes descrita em 4 acima.   <\/p>\n<h3>8. CONDI\u00c7\u00d5ES PARA REPARA\u00c7\u00c3O OU SUBSTITUI\u00c7\u00c3O<\/h3>\n<p>8.1 Condi\u00e7\u00f5es Gerais de Envio dos Produtos para Repara\u00e7\u00e3o ou Substitui\u00e7\u00e3o<\/p>\n<p>Cada pedido de <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> corresponde apenas a um produto, se tiver mais, preencha um novo por favor.<\/p>\n<p>Dever\u00e1 enviar o(s) artigo(s) para as nossas instala\u00e7\u00f5es at\u00e9 um prazo m\u00e1ximo de 7 dias ap\u00f3s o pedido de <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a>.<\/p>\n<p>No caso de o <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> ser efetuado ao abrigo do direito de livre resolu\u00e7\u00e3o de contrato celebrado \u00e0 dist\u00e2ncia (Artigo 10\u00ba), dever\u00e1 proceder ao envio para as nossas instala\u00e7\u00f5es no prazo de 14 dias ap\u00f3s a entrega dos bens; no caso de o <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> ser efetuado ao abrigo do direito de rejei\u00e7\u00e3o por falta de conformidade manifestada nos primeiros 30 dias ap\u00f3s a entrega do bem, dever\u00e1 proceder ao envio para as nossas instala\u00e7\u00f5es no prazo de 2 dias \u00fateis ap\u00f3s a referida manifesta\u00e7\u00e3o.<\/p>\n<p>As despesas de envio para as nossas instala\u00e7\u00f5es e as despesas de entrega ao cliente, ficam a cargo do cliente.<\/p>\n<p>A c\u00f3pia da fatura ou venda a dinheiro, e n\u00e3o o original remetido aquando da venda, dever\u00e1 ser enviada em conjunto com os produtos dentro da embalagem. Este ponto \u00e9 fundamental. O n\u00e3o cumprimento desta norma levar\u00e1 \u00e1 recusa imediata do <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a>.  <\/p>\n<p>Os produtos devem ser devolvidos na caixa original do produto com cabos, manuais e CD\u00b4s de origem.<\/p>\n<p>Ap\u00f3s a rece\u00e7\u00e3o, os produtos ser\u00e3o testados e verificados segundo a descri\u00e7\u00e3o da avaria ou outra falta de conformidade.<\/p>\n<p>A PILOT WINGS n\u00e3o se responsabiliza pelos danos no material aquando do transporte.<\/p>\n<p>O cliente s\u00f3 dever\u00e1 enviar o equipamento ap\u00f3s efetuar todos os testes e certificar-se que este n\u00e3o est\u00e1 em condi\u00e7\u00f5es.<\/p>\n<p>Se o produto nos for entregue em perfeitas condi\u00e7\u00f5es de funcionamento, ou seja, n\u00e3o apresentar qualquer anomalia ap\u00f3s ser testado, o mesmo ser\u00e1 devolvido ao cliente, sendo este respons\u00e1vel pelo pagamento dos portes.<\/p>\n<p>O n\u00e3o cumprimento destas normas leva \u00e0 recusa do <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> e consequente devolu\u00e7\u00e3o dos produtos, com despesas de envio a cargo do cliente.<\/p>\n<p>O apoio ao cliente recebe os pedidos de <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a>, de segunda a sexta-feira (excluindo feriados) entre as 10h e as 18h.<\/p>\n<p>Independentemente de o equipamento ter ou n\u00e3o garantia, sempre que este seja rececionado para repara\u00e7\u00e3o e n\u00e3o se detetar nenhuma avaria, ou que esta tenha sido causada por utiliza\u00e7\u00e3o incorreta, poder\u00e1 ser cobrado uma taxa para cobrir custos log\u00edsticos.<\/p>\n<p>Em nenhum caso nos responsabilizamos pela eventual perda parcial ou total de dados, programas ou software, instalados nos produtos entregues para repara\u00e7\u00e3o.<\/p>\n<p>N\u00e3o nos responsabilizamos por equipamentos n\u00e3o levantados 6 meses ap\u00f3s a sua repara\u00e7\u00e3o. Depois deste per\u00edodo, o equipamento ser\u00e1 considerado abandonado e entregue a um centro de reciclagem. <\/p>\n<p>ATEN\u00c7\u00c3O: Qualquer altera\u00e7\u00e3o ao produto de origem invalida a garantia do Fabricante e ser\u00e1 prontamente devolvido ao cliente com portes a cargo do mesmo.<\/p>\n<p>8.2 Condi\u00e7\u00f5es para Repara\u00e7\u00e3o ou Substitui\u00e7\u00e3o por Terceiro Adquirente<\/p>\n<p>Se tiver adquirido o seu produto ao cliente original da PILOT WINGS, e caso tanto o alienante e adquirente se qualifiquem consumidores, poder\u00e1 estar coberto pela Garantia Legal, designadamente nas condi\u00e7\u00f5es previstas no artigo 4.\u00ba, n.\u00ba 6 do Decreto-Lei n.\u00ba 67\/2003, de 8 de abril, ou no artigo 15.\u00ba, n.\u00ba 10 do Decreto-Lei n.\u00ba 84\/2021, de 18 de outubro, conforme aplic\u00e1vel.<\/p>\n<p>Neste caso, os seus direitos est\u00e3o condicionados \u00e0s Condi\u00e7\u00f5es Gerais de Envio dos Produtos para Repara\u00e7\u00e3o ou Substitui\u00e7\u00e3o previstas em 8.1 acima e \u00e0s condi\u00e7\u00f5es abaixo descritas.<\/p>\n<p>Dever\u00e1 ter consigo a fatura comprovativa da venda \u00e0 PILOT WINGS e facultar-no-la (designadamente remetendo c\u00f3pia).<\/p>\n<p>Dever\u00e1 ter consigo documento comprovativo da aquisi\u00e7\u00e3o do produto ao cliente original da PILOT WINGS que o alienou e facultar-no-lo (designadamente remetendo c\u00f3pia).<\/p>\n<p>O n\u00e3o cumprimento destas normas leva \u00e0 recusa do RMA e consequente devolu\u00e7\u00e3o dos produtos, com despesas de envio a cargo do cliente.<\/p>\n<h3>9. CONDI\u00c7\u00d5ES PARA REDU\u00c7\u00c3O DO PRE\u00c7O<\/h3>\n<p>9.1 Condi\u00e7\u00f5es Gerais para Redu\u00e7\u00e3o do Pre\u00e7o<\/p>\n<p>O direito \u00e0 redu\u00e7\u00e3o do pre\u00e7o apenas poder\u00e1 ser validamente reclamado pelo consumidor nos casos legalmente previstos, designadamente quando seja imposs\u00edvel a reposi\u00e7\u00e3o da conformidade por via de substitui\u00e7\u00e3o ou repara\u00e7\u00e3o.<\/p>\n<p>Neste \u00e2mbito, a PILOT WINGS proceder\u00e1 \u00e0 an\u00e1lise do bem para determinar a exist\u00eancia de falta de conformidade, o seu estado e verificar o valor. A ter lugar, a redu\u00e7\u00e3o do pre\u00e7o ser\u00e1 proporcional \u00e0 diminui\u00e7\u00e3o do valor do bem recebido pelo consumidor, em compara\u00e7\u00e3o com o valor que teria se estivesse em conformidade. <\/p>\n<p>9.2 Condi\u00e7\u00f5es para Redu\u00e7\u00e3o do Pre\u00e7o por Terceiro Adquirente<\/p>\n<p>Para que um consumidor que n\u00e3o o comprador do produto \u00e0 PILOT WINGS possa exercer o direito legal \u00e0 redu\u00e7\u00e3o do pre\u00e7o, dever\u00e1 atender-se ao previsto em 8.2 (Condi\u00e7\u00f5es para Repara\u00e7\u00e3o ou Substitui\u00e7\u00e3o por Terceiro Adquirente) e 9.1 acima (Condi\u00e7\u00f5es Gerais para Redu\u00e7\u00e3o do Pre\u00e7o).<\/p>\n<p>Neste caso, a PILOT WINGS considerar\u00e1 como valor do bem recebido pelo consumidor o valor relevante no momento da respetiva aquisi\u00e7\u00e3o ao cliente original da PILOT WINGS que o alienou (tratando-se de aliena\u00e7\u00e3o onerosa \u2013 por exemplo, compra e venda \u2013 o pre\u00e7o pelo qual o consumidor adquiriu o bem ao consumidor que o havia adquirido \u00e0 PILOT WINGS), tendo como limite m\u00e1ximo o valor do bem na fatura de compra \u00e0 PILOT WINGS sem IVA (considerando, para este efeito, que as transmiss\u00f5es de bens entre consumidores n\u00e3o est\u00e3o sujeitas a IVA).<\/p>\n<h3>10. CONDI\u00c7\u00d5ES PARA RESOLU\u00c7\u00c3O DO CONTRATO<\/h3>\n<p>10.1 Condi\u00e7\u00f5es Gerais para Resolu\u00e7\u00e3o do Contrato<\/p>\n<p>O direito \u00e0 resolu\u00e7\u00e3o do contrato pelo consumidor apenas existe nos casos legalmente previstos, designadamente quando seja imposs\u00edvel a reposi\u00e7\u00e3o da conformidade por via de substitui\u00e7\u00e3o ou repara\u00e7\u00e3o. Se a falta de conformidade for m\u00ednima, o consumidor n\u00e3o tem direito \u00e0 resolu\u00e7\u00e3o do contrato. <\/p>\n<p>O consumidor dever\u00e1 comunicar de forma expressa e clara que pretende a resolu\u00e7\u00e3o do contrato e enviar comprovativo do envio \u00e0 PILOT WINGS do bem relativamente ao qual se opera a resolu\u00e7\u00e3o, sob pena de a PILOT WINGS poder proceder \u00e0 reten\u00e7\u00e3o do montante que haja que devolver ao consumidor.<\/p>\n<p>A PILOT WINGS proceder\u00e1 \u00e0 an\u00e1lise do bem para determinar a exist\u00eancia de falta de conformidade e, mediante a verifica\u00e7\u00e3o dos pressupostos legais para a resolu\u00e7\u00e3o, devolver\u00e1 ao consumidor o montante correspondente a todos os pagamentos recebidos, incluindo os custos de entrega do bem que hajam sido suportados pelo consumidor, exceto tratando-se de terceiro adquirente do bem que n\u00e3o o comprador \u00e0 PILOT WINGS \u2013 neste caso, dever\u00e1 consultar o previsto em 10.3 abaixo (Condi\u00e7\u00f5es para Resolu\u00e7\u00e3o do Contrato por Terceiro Adquirente).<\/p>\n<p>10.2 Condi\u00e7\u00f5es para Resolu\u00e7\u00e3o do Contrato ao abrigo do Direito de Rejei\u00e7\u00e3o<\/p>\n<p>No caso de contrato celebrado a partir de 01\/01\/2022, poder\u00e1 verificar-se o direito \u00e0 resolu\u00e7\u00e3o do contrato ao abrigo do direito de rejei\u00e7\u00e3o, manifestando-se a falta de conformidade nos 30 dias ap\u00f3s a entrega do bem. Ser\u00e1 aplic\u00e1vel, com as devidas adapta\u00e7\u00f5es, o previsto em 10.1 acima (Condi\u00e7\u00f5es Gerais para Resolu\u00e7\u00e3o do Contrato). <\/p>\n<p>10.3 Condi\u00e7\u00f5es para Resolu\u00e7\u00e3o do Contrato por Terceiro Adquirente<\/p>\n<p>Para que um consumidor que n\u00e3o o comprador do produto \u00e0 PILOT WINGS possa exercer o direito legal \u00e0 resolu\u00e7\u00e3o do contrato, dever\u00e1 atender-se ao previsto em 8.2 (Condi\u00e7\u00f5es para Repara\u00e7\u00e3o ou Substitui\u00e7\u00e3o por Terceiro Adquirente) e 10.1 acima (Condi\u00e7\u00f5es Gerais para Resolu\u00e7\u00e3o do Contrato).<\/p>\n<p>Neste caso, e para efeitos de restitui\u00e7\u00e3o de montantes ao consumidor, a PILOT WINGS considerar\u00e1 como valor do bem recebido pelo consumidor o valor relevante no momento da respetiva aquisi\u00e7\u00e3o ao cliente original da PILOT WINGS que o alienou (tratando-se de aliena\u00e7\u00e3o onerosa \u2013 por exemplo, compra e venda \u2013 o pre\u00e7o pelo qual o consumidor adquiriu o bem ao consumidor que o havia adquirido \u00e0 PILOT WINGS), tendo como limite m\u00e1ximo o valor do bem na fatura de compra \u00e0 PILOT WINGS sem IVA (considerando, para este efeito, que as transmiss\u00f5es de bens entre consumidores n\u00e3o est\u00e3o sujeitas a IVA).<\/p>\n<h4>O que \u00e9 um RMA<\/h4>\n<p>Um RMA, do ingl\u00eas &#8220;Return Merchandise Authorization&#8221;, e traduzido para portugu\u00eas como autoriza\u00e7\u00e3o de devolu\u00e7\u00e3o de mercadoria, \u00e9 o processo atrav\u00e9s do qual o cliente envia um artigo com anomalia, seja para a loja onde adquiriu o produto ou diretamente para o fabricante. Na Pilot Wings, o processo de RMA \u00e9 tamb\u00e9m utilizado para os casos de devolu\u00e7\u00f5es comerciais. <\/p>\n<p>A primeira etapa deste processo de <a href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\">RMA<\/a> \u00e9 realizada com a abertura do pedido pelo cliente neste formul\u00e1rio , <span style=\"color: #0000ff\"><a style=\"color: #0000ff\" href=\"https:\/\/pilotwings.pt\/en\/rma-form\/\"><strong>www.pilotwings.pt\/rma\/<\/strong><\/a><\/span> ou na loja.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;] Warranty and Repair Request Understand what to expect and how to proceed in the event of any issue with your product \u2014 whether within the warranty period or requiring an out\u2011of\u2011warranty repair. It is important to note that warranties are the responsibility of the manufacturers, not the store.Some manufacturers do not cover [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31849","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pilotwings.pt\/en\/wp-json\/wp\/v2\/pages\/31849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pilotwings.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pilotwings.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pilotwings.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pilotwings.pt\/en\/wp-json\/wp\/v2\/comments?post=31849"}],"version-history":[{"count":4,"href":"https:\/\/pilotwings.pt\/en\/wp-json\/wp\/v2\/pages\/31849\/revisions"}],"predecessor-version":[{"id":31853,"href":"https:\/\/pilotwings.pt\/en\/wp-json\/wp\/v2\/pages\/31849\/revisions\/31853"}],"wp:attachment":[{"href":"https:\/\/pilotwings.pt\/en\/wp-json\/wp\/v2\/media?parent=31849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}