Privacy Policy

Data Protection Officer Identification

Company: Pilot Wings Aviation Store Lda (“Pilot Wings”)
Registered Address: Aeródromo Municipal de Cascais – Tires | 2785‑632 São Domingos de Rana
Corporate Tax Number (NIPC): 509269338
Data Protection Officer Contact: info@pilotwings.pt or +351 214 455 366 +351 214 455 366

Pilot Wings recommends that you read this Privacy Policy carefully, as it provides important information on how Pilot Wings uses the Personal Data it collects. This Privacy Policy may be amended from time to time, at the sole discretion of Pilot Wings, and users are therefore advised to review it regularly.

Who We Are

PILOT WINGS, LDA is a private limited company with its registered office at Aeródromo Municipal de Cascais, Air Shopping, Tires 2785‑632 São Domingos de Rana, registered under the single registration and corporate entity number 509269338, with a share capital of €30,000.00, hereinafter referred to as “PILOT WINGS”.

Website

O Website PILOT WINGS é um sítio web que disponibiliza informação sobre a atividade da PILOT WINGS, acessível no domínio www.pilotwimgs.pt, propriedade da PILOT WINGS.

The PILOT WINGS Website is an online platform providing information on the business activities of PILOT WINGS, accessible at www.pilotwings.pt, and is the property of PILOT WINGS.

The “PILOT WINGS” Website is an online store through which PILOT WINGS sells computing and office equipment and provides information about its activities.

The Website contains texts, photographs, graphics, logos, images, copyright‑protected works, and other types of information (the “Content”).

Users

A “User” is deemed to be any individual or entity that, in general, accesses the Website and views the content made available on it.

Minors

The Website is not intended for use by individuals under 18 years of age, and no Personal Data is intentionally collected from minors. Should we suspect or become aware that the Website is being used by a minor, we will make all reasonable and appropriate efforts to delete any Personal Data mistakenly collected under the legitimate belief that we were interacting with an adult.
PILOT WINGS cannot be held responsible for any use or processing of such data that may have occurred in the meantime.

Privacy Statement

Scope

This Privacy Policy applies to the Website and sets out PILOT WINGS’ policy regarding the collection and processing of personal data belonging to natural persons (“Personal Data”).

PILOT WINGS recognises its responsibility to collect and process Personal Data entrusted to it with due diligence, ensuring it remains secure and fully protected. This includes ensuring the privacy, confidentiality, and integrity of the data, in strict compliance with the law.

This Policy also explains the rights of Personal Data Subjects under:
(i) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR);
(ii) any Portuguese legislation that regulates, implements, or applies the GDPR and other data protection and privacy regulations and/or directives; and
(iii) any judicial or administrative interpretation, recommendation, regulation, code of conduct, code of practice, standard contractual clause, or certification mechanism approved and published by a supervisory authority, as applicable and currently in force, including any future amendments or replacements.

Personal Data

What We Collect

We may collect the following information:

Name, identification document number, tax number (NIF), age, date of birth, telephone number, email address, billing address and delivery address, payment details, electronic identifiers (digital login credentials), etc.

Relationship with PILOT WINGS: History of products and services you have searched for, purchased, or subscribed to.

Profile: Preferences, interests, and choices related to your relationship with PILOT WINGS.

Technical Information

We collect “Technical Information” from Website Users, including but not limited to:
IP address (Internet Protocol), internet browser, operating system, and the date and time of access to various sub‑pages of the Website. The Website will link this Technical Information with other information collected.

The Technical Information collected is used to implement improvements to the Website, enabling the development of new functionalities, the integration of features from third‑party entities, and/or to improve user experience. When necessary, for these purposes, Technical Information may be cross‑referenced with Personal Data.

Technical Information may also be used for marketing, communication, promotional and/or advertising actions carried out by PILOT WINGS, and Users may be contacted in this context.

For more details, Users should consult the Website’s Cookie Policy: www.pilotwings.pt/politica-de-cookies

What Do We Do With the Information We Collect?

We require this information to understand your needs and to provide a better service, particularly for the following purposes:

Entering into contracts for the purchase of Products and managing the commercial relationship;

Internal record keeping;

Improving our products and/or services—either for internal analysis or by providing data to external companies dedicated to collecting customer purchase reviews;

Sending promotional emails about new products, special offers or other information we believe may be of interest, using the email address provided;

Contacting you occasionally for market research purposes (via email, telephone, fax, or post);Customising the Website according to your interests;

Using Personal Data to comply with legal and regulatory obligations applicable to PILOT WINGS’ activities, including compliance with data protection legislation;

Using Personal Data under PILOT WINGS’ legitimate interests, so the company may provide a better service, improve its operations, enhance service quality, carry out statistics, surveys or market studies, and communicate updates, opportunities or campaigns to its customers. For these purposes, PILOT WINGS may use sales information and other related events (returns, repairs, or others) in an anonymous manner, without any elements allowing identification of the Data Subject.

The legitimate interest of PILOT WINGS always respects the fundamental rights and freedoms of the Data Subject, including the protection of their Personal Data, honour, and personal and family privacy.

On What Legal Basis Do We Process Your Personal Data?

We process your Personal Data based on the following circumstances:

Your explicit consent: provided in writing or orally, for example, for direct marketing purposes such as receiving emails or SMS messages from PILOT WINGS;

Performance of a contract: such as a purchase and sale agreement for products or services acquired from PILOT WINGS;

Compliance with a legal obligation;

PILOT WINGS’ legitimate interest: for example, improving the quality of the services provided.

PILOT WINGS is committed to processing your Personal Data in a manner that ensures confidentiality, security and protection against unauthorised or unlawful processing, loss, destruction, or damage.

Categories of Personal Data Recipients

As a rule, we do not transfer Users’ Personal Data to third parties.
When data is transferred, this occurs in the context of our business operations and to ensure compliance with legal or contractual obligations or to pursue legitimate interests (for example, providing delivery addresses and contact details to transport companies for order delivery).
When transferring Personal Data, we limit it to what is strictly necessary and aim to anonymise data whenever possible.
PILOT WINGS undertakes to work only with partners who comply with all legal requirements and best practices relating to data security, who are certified by recognised bodies in their field, who demonstrate adequate levels of security for receiving, processing and storing Personal Data, and who ensure an appropriate level of protection.
However, PILOT WINGS cannot technically guarantee that all security recommendations are adhered to at all times and cannot be held responsible for any security incidents or data breaches attributable to third parties.

PILOT WINGS will always cooperate with competent authorities by providing legally required information, including information relating to Users, in whole or in part.
The company cannot be held responsible for such disclosure or for the subsequent use of the data by authorities.
Where technically possible, such transfer of information will be carried out in encrypted form.
PILOT WINGS will attempt to inform affected Users unless legally prevented from doing so.

Users expressly consent to the sharing of Personal Data with the entities referred to above.

Publication of Website usage statistics—including but not limited to marketing purposes or case studies—will always be carried out through anonymisation of the data collected.

PILOT WINGS does not sell, trade, or otherwise commercialise any Personal Data, including Payment Data, collected through the Website.

Rights of Data Subjects

Users, as Data Subjects, have the right to prevent, at any time, their Personal Data from being processed by PILOT WINGS for marketing communication purposes, in any form. This right may be exercised by sending an email to PILOT WINGS at: info@pilotwimgs.pt.

Users may also exercise their rights as Data Subjects — namely the rights of access, rectification, erasure, objection, restriction of processing and data portability — by using the following means:
(i) sending a written communication to: Aeródromo Municipal de Cascais, Air Shopping, Tires 2785‑632 S. Domingos de Rana;
(ii) by email.

PILOT WINGS encourages Users to contact us immediately if they have any complaint or question concerning how PILOT WINGS uses and processes their Personal Data. PILOT WINGS will make every effort to resolve the situation as quickly as possible.

Users also have the right to lodge a complaint, at any time, regarding the processing of their Personal Data with the Comissão Nacional de Proteção de Dados (CNPD) through its website: www.cnpd.pt.

Retention Period of Personal Data

PILOT WINGS will retain Personal Data only for the period necessary to provide its services and/or comply with its legal and/or contractual obligations and/or for as long as the Data Subject’s consent remains valid.

After full execution of its services, PILOT WINGS will retain only the Personal Data that is reasonably required for the purposes previously described and only for as long as necessary.

PILOT WINGS may retain Personal Data for longer periods when required to do so by legal, regulatory, tax, or accounting obligations, or in the context of complaints, claims, or disputes relating to Personal Data.

Privacy and Data Protection Officer

The main point of contact at PILOT WINGS for any matters related to Personal Data protection is the Privacy and Data Protection Officer, who may be contacted at: info@pilotwings.pt

Security Measures

Personal Data is stored on high‑security servers hosted by providers that comply with the strictest international standards.
The databases in which the data is stored are encrypted.
Hosting services engaged by PILOT WINGS are required to meet rigorous security requirements, both in terms of online access and physical access to the servers and the facilities where they are located.

Changes to the Privacy Policy

If this Privacy Policy is amended, Users will be notified by email 30 days before the updated version becomes effective.

Dispute Resolution

If you have a complaint, suggestion, or request for clarification regarding the Website’s privacy policy, you should write to us at:
Aeródromo Municipal de Cascais,
Air Shopping, Tires
2785‑632 São Domingos de Rana

We will endeavour to respond as promptly as possible, proposing a solution that addresses the matter raised.

The User has the right to submit any issues relating to the processing of their Personal Data by PILOT WINGS to the competent Portuguese judicial courts.