Shipping and Orders Pickup

Pilot Wings ships its products worldwide. Orders to Mainland Portugal and Spain valued over €350 and weighing under 5 kg include free registered shipping with a tracking number, once payment has been confirmed.

Shipments to any part of the world, ouside Portugal and Spain, with the most known carriers such as UPS, DHL, an other.

Regular parcel delivery to Portugal and Spain is handled by the company GLS on their 24h/48h PT service.

GLS Portugal offers fast deliveries across the country and the Iberian Peninsula, usually within 24 hours (excluding islands). With more than 1,000 Parcel Shops and 60 agencies, it provides flexible delivery options, online tracking, and secure shipments from Monday to Friday.

Key details of GLS Portugal (24h/48h service):

• Delivery time: Standard deliveries in mainland Portugal within 24 to 48 hours or less.
• Coverage: National and Iberian (Mainland Spain).
• Schedule: Deliveries from Monday to Friday during business hours.
• Pickup Points: Over 1,000 Parcel Shops for flexible collection.
• Security: Real-time online tracking (Track & Trace).

Orders are sent and delivered on working days, that is, between Monday and Friday, as long as it is not a national or local holiday, in Cascais or in the location of delivery.

When the shipment is made, you will receive a notification email with the tracking number so you can follow all the stages of shipping until delivery, through the website of the carriers we use.

For orders outside the conditions mentioned above, the cost of shipping varies depending on the weight of the order and its destination.

When you receive the order, you must check the integrity of the items in the presence of the courier, and refuse delivery if there is visible damage.

If for any reason you are unable to be present to receive your order, depending on the carrier and the dimensions of the item, one of the following actions may occur: New delivery attempt (normally the next day); Notification left in the mailbox to collect at a collection point; Return process to Pilot Wings has begun.

This offer cannot be combined with other discounts, and these conditions may be changed without prior notice. If you require more information about order shipments, please contact our Customer Support team.

Pick up orders or offers in store.

Customers can choose to pick up their order. The customer will have to select the “Pick up in store” option as the shipping method during the purchase process, with no shipping cost.

Pilot Wings will send an email, SMS (if you provided a contact mobile number in your order), WhatsApp, or other means as soon as your order is available for pickup at the store.

From this point on, the customer will have a maximum of 15 days to pick up the order. Otherwise, if after this period the order remains in the store for reasons not attributable to Pilot Wings, it will be implied that the customer wishes to cancel the order. Consequently, we will refund the customer the value of the items purchased within 14 days from the date the order is considered cancelled. The refund will be made through the payment method used for the purchase.

During certain promotional campaigns, some manufacturers provide Pilot Wings with offers for customers; these offers must be collected within the aforementioned timeframe. Otherwise, if the order remains in the store after this period for reasons not attributable to Pilot Wings, it will be implied that the customer waives the offer.

If the customer wants Pilot Wings to hold their products or offers beyond the indicated deadlines, the daily storage cost is €2.80 + VAT.

Portugal e Espanha (mainland)

Weight	24H/48h
0 a 4.99 Kg	6,50€
5 a 19.99 Kg	9,50€
20 a 30 Kg	12,50€