Online Account Terms and Conditions

1. General Information

By accessing the website www.pilotwings.pt (the “Website”), the User must take note of the following provisions applicable to each document, piece of information, data, and requirement contained therein, which is owned and maintained by PILOT WINGS, LDA, a private limited company with registered office at Aeródromo Municipal de Cascais, Air Shoping, Tires 2785‑632 São Domingos de Rana, registered under the single registration and corporate entity number 509269338, with a share capital of €30,000.00, hereinafter referred to as “PILOT WINGS”.

The PILOT WINGS Website is an online platform through which PILOT WINGS sells equipment and products in the aviation and office supply sectors and provides information regarding its business activities.

Through the Website, and subject to these general terms of use (the “General Terms of Use”), the User may view the products and/or services made available for purchase by PILOT WINGS (the “Products”) and acquire them by entering into a purchase and sale agreement.

A “User” is deemed to be any individual or entity that, in general, accesses the Website and views the content made available on it.

The Website contains texts, photographs, graphics, logos, images, copyright‑protected works, and other types of information (the “Content”).

2. Access and Acceptance

Access to and use of the functionalities of the Website are subject to these General Terms of Use, as well as to any applicable national or EU laws and regulations. PILOT WINGS recommends that the User carefully read these General Terms of Use. If the User does not accept and agree to comply with each of these terms and conditions, they are not authorized to access or otherwise use the Website.

Access to and use of the Website by Users implies their acceptance of, and commitment to comply with, each of the terms and conditions set out below. If the Website is being used on behalf of another person or an institution, the User confirms that the represented party also agrees to these terms and conditions and undertakes to comply with them.

These General Terms of Use may be amended, modified, expanded, or updated by PILOT WINGS at any time and without prior notice. Any new, used, or refurbished Products, as well as any Content displayed and/or made available on the Website, shall also be subject to these General Terms of Use, effective from the date of their use. Users are advised to periodically consult the Website to remain informed of any changes or updates.

The Website is not intended for use by individuals under 18 years of age, and no information resulting from interactions by minors with the Website is intentionally collected. PILOT WINGS is not responsible for any interaction or access to the Website’s Content by minors.

Access to certain Website content may require prior User registration and subsequent authentication using a username and password. PILOT WINGS will make every reasonable effort to maintain Website accessibility.

However, PILOT WINGS reserves the right to temporarily suspend access to the Website, or to specific areas or functionalities, without prior notice, particularly for maintenance purposes. PILOT WINGS assumes no responsibility for losses resulting from any inability, delay, suspension, or interruption in accessing the Website due to technical failures or other reasons. PILOT WINGS does not guarantee that access to the Website will be free from interruptions or disruptions caused by technical issues.

PILOT WINGS reserves the right to add, modify, or remove Content and functionalities on the Website.

2.1 Website Registration and Account Creation

To access all the advantages of the PILOT WINGS online account, as well as to place an order, the User must access the Website and create an account by completing the electronic form with their personal data, following the instructions provided at each step.

The Personal Data voluntarily provided by the User is subject to our Privacy Policy.

3. Website Proper Use

The User undertakes to make appropriate and lawful use of the Website, as well as of the Content and Products made available for purchase, in accordance with the legislation applicable at any given time. The User must refrain from:

Making unauthorized or fraudulent use of the Website and/or its Content for unlawful purposes or effects, or in any way harmful to the rights and interests of third parties, or that may damage, disable, overload, deteriorate, or prevent the normal use of the services or documents, files, and any type of content stored in any computer system.

Accessing or attempting to access restricted resources or areas of the Website without meeting the conditions required for such access.

Introducing into the network, or spreading, programs, viruses, macros, applets, ActiveX controls, or any other device that may cause or be capable of causing any type of alteration to the computer systems of the Website or third parties.

Causing damage to the physical or logical systems of PILOT WINGS, associated persons, or third parties, including introducing or spreading computer viruses or any other physical or logical systems capable of causing the aforementioned damage.

Copying, reproducing, recompiling, disassembling, performing reverse engineering activities, distributing, publishing, displaying, executing, modifying, importing, creating derivative works based on, transmitting, or exploiting parts of the Website, except for (i) downloading content from the Website and/or making a copy for personal, non‑commercial use, and (ii) sharing Content, provided that the User acknowledges all copyright inherent to the Website and its Content.

Obtaining or attempting to obtain Content or Products offered on the Website using means or procedures other than those made available to the User or expressly indicated on the Website, or, in general, those commonly used on the Internet, provided they do not involve a risk of damage, disablement, or fraudulent use of the Website and/or its Content.

The User guarantees that the activities carried out while using or accessing the Website will in no case be offensive to the good name or commercial image of PILOT WINGS or of persons or entities associated with it, to other Website or Platform users, or to third parties.

In the event of any breach of these General Terms of Use by the User, PILOT WINGS reserves the right to temporarily or permanently suspend the User’s access to the Website.

4. Liability for Misuse

If the User improperly and/or unlawfully uses the Website, particularly by directly or indirectly violating these General Terms of Use, the User shall be liable to PILOT WINGS for any damage or loss caused and shall hold PILOT WINGS harmless. In the event of non-compliance with these General Terms of Use, PILOT WINGS reserves the right to unilaterally cancel, at its sole discretion and without prior notice, the access, use, and/or registration of any User on the Website, without this entitling the User in question to any compensation whatsoever.

The User undertakes to promptly inform PILOT WINGS whenever they observe any unauthorized use of the Website or become aware of any violation of the rights of PILOT WINGS or third parties, or if any use contrary to these General Terms of Use is taking place.

5. Intellectual and Industrial Property and Domain Name

PILOT WINGS holds all intellectual and industrial property rights over all materials and elements appearing on the Website and/or is duly authorized by the respective holders for their publication and dissemination. PILOT WINGS is the owner of the domain www.pilotwings.pt. Any unauthorized or improper use constitutes an infringement of the rights granted by its registration.

Browsing or purchasing a Product does not grant the User any right to alter, exploit, reproduce, distribute, or publicly communicate the intellectual or industrial property of the Products made available by PILOT WINGS, nor of the Website Content.

Specifically, it is not permitted to resell, create deep-links, use, copy, monitor (for example, via spider or scrape), display, download, store, or reproduce the content, information, software, or Products available on the Website for any commercial activity without the prior written authorization of PILOT WING

Nevertheless, the User may (i) view the Website Content and even print, copy, and store these elements on their PC’s hard drive or any other physical medium, provided this is solely and exclusively for personal use, and (ii) share published content, provided that all copyrights, intellectual property rights, and other associated rights are respected (in which case, unless expressly stated otherwise, deep-links shall also be considered authorized).

Materials and information shared or published on the Website must respect any image rights and intellectual or industrial property rights that may apply.

6. Information on Products and Prices

6.1. 6.1. Product Information

PILOT WINGS takes into account the information regarding the essential characteristics of the Products based on the technical descriptions provided by its suppliers, as well as photographs illustrating the Products marketed, in strict compliance with the highest market standards.

6.2. 6.2. Price Information

The retail prices indicated on www.pilotwings.pt and its subdomains are presented in euros. VAT is included in all the prices listed.

Shipping service costs may be borne by the User and purchaser, and will be added to the total value of the selected products. The User will be informed of these charges before confirming their order and completing the purchase process. PILOT WINGS reserves the right to change prices at any time. However, PILOT WINGS undertakes to apply the rates and prices indicated at the time the purchase order is placed

In the event of a computer, manual, technical, or any other type of error that results in a substantial alteration in the retail price not foreseen by PILOT WINGS, such that the price becomes exorbitant or manifestly negligible, the purchase order shall be considered invalid and cancelled.

The prices of the products available on www.pilotwings.pt are valid for purchase orders placed through www.pilotwings.pt and match those displayed in PILOT WINGS physical stores.

7. Purchase Conditions

7.1. 7.1. Product Availability

All products displayed on the PILOT WINGS Website are available for order, except in cases of stock shortage. The products available on the Website have limited stock and may therefore become unavailable without prior notice.

In the event of a stock shortage occurring after payment of the order, PILOT WINGS will inform the Customer accordingly, in order to reschedule delivery once the item becomes available or to proceed with a refund within a maximum period of 14 (fourteen) days from the date the unavailability is identified.

7.2. 7.2. Purchase Limitations on the PILOT WINGS Website

PILOT WINGS, wishing to ensure that all its customers have the opportunity to purchase the products advertised on its website during major promotional events such as Black Friday, Christmas Sales, and others, may impose purchase limits per product for each customer.

7.3. 7.3. Deliveries and Costs

Additional charges may apply for the transport of products purchased on the PILOT WINGS Website, which will be added to the total price of the selected products. The Customer will be informed of these charges, whenever applicable, as well as of the total price, before confirming the order and completing the purchase process. PILOT WINGS reserves the right to amend these delivery charges at any time, without prejudice to applying the rates and prices in force at the time the purchase order is placed.

For further information regarding delivery costs, please consult https://pilotwings.pt/en/shipping-orders/

7.4. 7.4. Order Processing and Deliverya

Orders will only be processed after payment has been confirmed, and the Customer will be informed in writing of the completion of the sale of the product/service and of the estimated delivery date or the date of availability for in‑store collection.

PILOT WINGS does not deliver to PO Boxes.

PILOT WINGS delivers products sold on the PILOT WINGS Website to mainland Portugal, the archipelagos of the Azores and Madeira, as well as other selected international destinations.

The Customer may choose, within the aforementioned territory, to receive the item at an address of their choice, subject to product type and applicable delivery conditions.

Pick up orders or offers in store.

Customers can choose to pick up their order. The customer will have to select the “Pick up in store” option as the shipping method during the purchase process, with no shipping cost.

Pilot Wings will send an email, SMS (if you provided a contact mobile number in your order), WhatsApp, or other means as soon as your order is available for pickup at the store.

From this point on, the customer will have a maximum of 15 days to pick up the order. Otherwise, if after this period the order remains in the store for reasons not attributable to Pilot Wings, it will be implied that the customer wishes to cancel the order. Consequently, we will refund the customer the value of the items purchased within 14 days from the date the order is considered cancelled. The refund will be made through the payment method used for the purchase.

During certain promotional campaigns, some manufacturers may provide Pilot Wings with complimentary gifts for customers. These gifts must be collected within the same period mentioned above. Otherwise, if they remain uncollected for reasons not attributable to Pilot Wings, it will be assumed that the customer waives the gift.

If the Customer wishes Pilot Wings to retain their products or gifts beyond the stated time limits, a daily storage fee of €2.80 + VAT will apply.

The invoice for the order will be made available at the time of dispatch, in digital format, sent to the User’s email address.

7.5. 7.5. Order Tracking

Whenever possible, PILOT WINGS will inform the Customer of the status of their order and of the delivery date or availability for in‑store collection via email and/or SMS or WhatsApp.

7.6. 7.6. Order Cancellation

In accordance with section 6.2 above, programming errors, failures in the functioning of the IT system (machine), or message distortion (including typographical errors) are safeguarded under points (a) and (b) of paragraph 2 of Article 33 of Decree‑Law no. 7/2004 of 7 January.

7.7. 7.7. Errors

In accordance with section 6.2 above, programming errors, failures in the functioning of the IT system (machine), or message distortion (including typographical errors) are safeguarded under points (a) and (b) of paragraph 2 of Article 33 of Decree‑Law no. 7/2004 of 7 January.

7.8. 7.8. Payment Methods

For the convenience of the Customer, PILOT WINGS offers the following payment methods on the PILOT WINGS Website for products and/or services:

Several Credit Cards and Revolut

Multibanco;

Paypal;

For more information on available payment methods, please consult www.pilotwings.pt/pagamentos-e-faturacao/.

8. Consumer Rights

The products sold by PILOT WINGS on www.pilotwings.pt are covered by the legal regime for the protection of consumer rights, in accordance with the laws and regulations in force in Portugal, namely those arising from the following legislation: (i) the Legal Framework for Consumer Protection, approved by Law no. 24/96 of 31 July, also known as the Consumer Protection Law (“LDC”);
(ii) Decree‑Law no. 84/2021 of 18 October, which regulates consumer rights in the purchase and sale of goods, digital content and digital services (“DL 84/2021”); and
(iii) the Legal Framework Applicable to Distance and Off‑Premises Contracts, approved by Decree‑Law no. 24/2014 of 14 February (“RCCD”). In accordance with these acts, a consumer is deemed to be any User and/or customer of PILOT WINGS who is a natural person and acquires Products not intended for commercial, industrial, artisanal, or professional use.

Consumers benefit from a system of legal protection under which, among other rights, they are entitled to:
(i) product quality;
(ii) consumer information;
(iii) protection of economic interests; and
(iv) prevention and compensation for pecuniary and non‑pecuniary damages arising from the breach of homogeneous, collective, or diffuse individual interests or rights.

Without prejudice to any legal advice the User may seek, some of the consumer’s statutory rights in dealings with PILOT WINGS are briefly summarised below.

8.1. 8.1. Delivery of Products

Products purchased from PILOT WINGS are deemed to have been delivered when

The consumer or another person designated by the consumer (other than the carrier) obtains physical possession of the goods (i.e., immediately after payment and receipt when purchased in‑store; at the moment of in‑store collection; or upon delivery to the address indicated by the consumer); orIf installation of the Product by PILOT WINGS has been contracted,

the Product is deemed delivered once installation has been completed.

Products purchased for delivery will be delivered as described here: www.pilotwings.pt/envio-de-encomendas.

8.2. 8.2. Product Quality / Warranty

Products purchased by the consumer must be suitable for their intended purposes and must meet the usual and expected standards regarding quantity, quality, durability, functionality, compatibility, interoperability, and safety, taking into account their nature and the description provided by PILOT WINGS or the manufacturer.

For detailed information on Products that may present a lack of conformity, please consult: https://pilotwings.pt/en/rma-form/

8.2.1. Defective / Faulty Products
The consumer must go to a PILOT WINGS physical store, presenting the invoice and the complete item. If this is not possible, they may request an RMA (Return Merchandise Authorisation) by emailing info@pilotwings.pt.

8.2.2. 8.2.2. Returns for Transport Damage
If the customer detects any anomaly or damage caused during transport of the ordered item, they must report it immediately to PILOT WINGS.

8.2.3. 8.2.3. Large Items
Upon receipt and unpacking, the customer must verify whether any visible damage has been caused during transport. If the item shows any damage, it must not be accepted. Once the delivery note has been signed, PILOT WINGS cannot be held responsible for any transport‑related physical damage.

8.3. 8.3. Returns and Right of Withdrawal

For information regarding exchanges and returns, consult:
www.pilotwings.pt/trocas-e-devolucoes

For products purchased through the PILOT WINGS Website, the consumer has 14 days from the date of delivery of the Product—or from the delivery of the last Product in the case of multiple items within a single order delivered separately—to return their order without providing any justification.

To exercise this right, the consumer must clearly declare their intention to withdraw from the contract and return the complete item in the same condition in which it was sold, without signs of improper use, in its original packaging and in good condition, with the instruction manual and all included accessories.

8.3.1. 8.3.1. Return Conditions

Returns must follow the conditions set out at: https://pilotwings.pt/en/rma-form/

If the consumer purchases several products under a promotional campaign offering one or more items, or under “buy one get one free” or “buy two get three” promotions, the right of withdrawal must be exercised in relation to all items included in the order. Partial returns will not be accepted.

If the consumer purchases products under a campaign that includes a digital or additional item whose use has already been redeemed, PILOT WINGS will not accept partial returns.

Unless there is a technical defect, certain products (due to hygiene, safety, data‑transfer risks, or manufacturer recommendations) cannot be accepted for return or exchange.

Without prejudice to any other consumer rights provided herein or under applicable law, returns will not be accepted for:

(i) Earphones/headphones/headsets, batteries, chargers, memory cards, consumables, software, radios;

(ii) Clothing, smartwatches, radios or GPS devices whose original brand packaging seals have been broken.

Important: PILOT WINGS reserves the right to refuse the return of items whose serial number has already been registered/linked to a user account on the online platforms/apps of various manufacturers. Serial‑number association may allow users no longer in possession of the items to track or control them. To protect all customers, returns may be refused under these circumstances.

If any of the above conditions are violated, the return (and refund) cannot be accepted.

8.3.2. 8.3.2. Withdrawal Declaration

To initiate the withdrawal (return) process, the consumer may visit a PILOT WINGS store with the item and invoice. If this is not possible, they may open an RMA request via email, stating “Commercial Return” as the reason. The item must then be sent to the PILOT WINGS store in Cascais via courier. Shipping costs are borne by the consumer.

8.3.3. 8.3.3. Refunds

After exercising the Right of Withdrawal, the refund of the amount paid by the consumer—including, where applicable, delivery costs—will be made using the same payment method used for the original purchase, at no cost to the consumer, once compliance with the return conditions in section 8.3.1 has been validated. PILOT WINGS has a maximum period of 14 days to do so.

Unless PILOT WINGS has offered to collect the item, PILOT WINGS may withhold the refund until the item has been received or until the consumer provides proof of having returned it.

9. Exclusion of Warranties and Liability

Access to and use of the Website are the sole responsibility of the User. The User acknowledges that they use the Website at their own risk.

PILOT WINGS does not guarantee nor accept liability for any damages, losses, claims, or costs of any nature arising from the following circumstances:

– Compatibility of the Website with the hardware or software used by the User.
– Interference, interruptions, failures, omissions, telephone malfunctions, delays, blockages, or disconnections in the operation of the electronic system, caused by deficiencies, overloads, and errors in telecommunications lines and networks, or by any other cause beyond the control of PILOT WINGS.
– Unlawful intrusions through the use of malicious software of any kind and by any means of communication, such as computer viruses or similar.
– Improper or inappropriate use of the Website.
– Security or browsing errors arising from malfunctioning of the browser or the use of non‑updated versions of the browser.

Any compensation for damages suffered by the User that is attributable to PILOT WINGS, and which results from a fault directly imputable to it, shall correspond solely to the direct damage suffered, expressly excluding indirect damages, consequential damages, or loss of profits.

10. Civil Liability

Unless arising from a contract in force between PILOT WINGS and the User or any third party, PILOT WINGS, its directors, officers, employees, partners, affiliates, subsidiaries, successors, assignees, and agents shall not be liable, directly or indirectly, in any way, to the User or to any other person for:
(i) errors or omissions on the Website;
(ii) delays, errors, or interruptions in the transmission or delivery of content through the Website;
(iii) losses or damage, or any other reason for non‑performance.

11. Privacy Policy

The Personal Data provided by the data subject through interaction with the Website or through the use of its functionalities will be processed and stored electronically by PILOT WINGS, within the scope of pre‑contractual or contractual relationships, including any situation arising from or related to such contractual or pre‑contractual relationships, regardless of their nature.

PILOT WINGS recommends that Users carefully read the Privacy Policy, which provides important information on how PILOT WINGS processes the personal data provided, the security standards used to protect that data, and explains the rights granted to Data Subjects. The Privacy Policy may be consulted at the following link: www.pilotwings.pt/politica-de-privacidade

12. Cookie Policy

PILOT WINGS recommends that Users carefully read the Cookie Policy, which provides important information on how cookies are used on the Website and Platform. The Cookie Policy may be consulted at:
www.pilotwings.pt/politica-de-cookies.

13. Communications and Complaints

Any communication the User wishes to address to PILOT WINGS, including complaints, must be submitted in writing through the contact details and communication methods made available on the Website.

The User expressly accepts the use of email as a valid means for sending all communications related to the use of the Website and/or the purchase of Products.

14. Applicable Law

These Terms of Use are governed by Portuguese law. Should any provision be deemed unlawful or unenforceable by a court of competent jurisdiction, such determination shall not affect the validity and enforceability of the remaining provisions.

15. Dispute Resolution

If you have a complaint or grievance regarding the Website Terms of Use, you must submit a written communication through the contact details and communication methods available on the Website. PILOT WINGS will respond as promptly as possible, proposing a solution that addresses the issue raised.

Any dispute or claim arising out of or related to these General Terms of Use or to the use of the Website shall be submitted to the competent judicial courts.

The User may also resort to the competent alternative dispute resolution entity.

Without prejudice to the provisions of the applicable laws, statutes, and regulations binding on alternative dispute resolution entities, the User may choose to use the European Online Dispute Resolution platform available at:
https://webgate.ec.europa.eu/odr,
the alternative dispute resolution entity corresponding to their place of residence,
or a specialised dispute resolution entity.